Refund policy

Last Updated: [25-09-2024]

Thank you for shopping at Gold Fragrances. We strive to provide high-quality products and excellent customer service. Please review our refund policy below.

.1. Refund Eligibility

(a) Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receiving the item. We will provide instructions on returning the product, and upon verification, we will offer a refund or replacement.

(b) Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receiving the item. We will arrange for the correct item to be shipped to you, or we will provide a refund upon return of the incorrect item.

2.  Non-Refundable Items

(a) Used or Opened Products: We do not accept returns or offer refunds for products that have been used or opened unless they are damaged or defective.

(b) Gift Cards: Gift cards are non-refundable.

3. Return Process

(a) To initiate a return, please contact us at info@goldfragrances.co.uk with your order number and a description of the issue.

(b) We will provide instructions on returning the product. Please ensure that the product is securely packaged to prevent damage during transit.

(c) Return shipping costs may be the responsibility of the customer unless the return is due to a damaged or defective product.

4. Refund Processing

(a) Refunds will be processed within 15 working days of receiving the returned product.

(b) Refunds will be issued using the original payment method used for the purchase.

5. Cancellations

(a) If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and issue a refund.

 7. Contact Information